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Hong Thai Hungary
Information

General Terms and Conditions

Please read our purchasing terms carefully before making a purchase, and use our services only if you agree with all of its provisions and consider them binding upon yourself! Should any questions arise regarding the operation of the webshop, or the ordering and delivery process, we are at your disposal at the contact details provided!

These General Terms and Conditions (hereinafter: GTC) contain the rights and obligations of Clean Code Soft Kft. (hereinafter: Service Provider) and the Customer who uses the electronic commerce services provided by the Service Provider through the hongthai.hu website (hereinafter: Customer). (The Service Provider and the Customer are hereinafter jointly referred to as: the Parties). The GTC apply to every legal transaction and service that takes place through the hongthai.hu website. The website address is: hongthai.hu

Service Provider details

  • Name: Clean Code Soft Kft.
  • Registered seat: 1182 Budapest, Nemeske utca 6.
  • Tax number: 32006878-2-43
  • E-mail: info@hongthai.hu
  • Website: hongthai.hu

The registered seat is the Service Provider’s registered address (postal and correspondence address); it is not a shop and not a place for personal customer service or in-person parcel collection.

Hosting provider details

  • Name: Google Ireland Limited
  • Address: Gordon House, Barrow Street, Dublin 4, D04 E5W5, Ireland
  • Service: Firebase App Hosting (Google Cloud)

1. General information, conclusion of the contract

1.1. These GTC apply to every electronic commerce service that takes place through the electronic store (hereinafter: hongthai.hu webshop) located on the hongthai.hu website (hereinafter: Website). Furthermore, these GTC apply to every commercial transaction that arises between the Parties defined in this contract. Purchasing in the hongthai.hu webshop is governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services (“Elkertv.”).

1.2. Purchasing in the hongthai.hu webshop is possible by placing an order electronically, in the manner defined in these GTC.

1.3. The services of the hongthai.hu webshop are not subject to registration.

1.4. After placing an order, the contract may be freely modified or cancelled without consequence until its performance. This is possible by electronic mail. The contract concluded in the Hungarian language between the Parties through the purchase of the goods qualifies as a contract in written form; the Service Provider records it and retains it for 5 years following its conclusion. The founding documents of the contract are: these general terms and conditions, and the invoice. Receipt of the invoice also qualifies as receipt of the contract in written form.

1.5. The language of the contract is Hungarian.

1.6. The Service Provider does not submit itself to the provisions of any code of conduct.

2. Registration

Registration is not mandatory. However, the following data are required for purchasing and delivery: name, delivery and billing address, phone number, e-mail address.

3. Ordering

3.1. The purchase price is always the amount indicated next to the selected product, which, if not marked otherwise, already includes value added tax. The purchase price of the products does not include the cost of delivery, unless stated otherwise on the final payment page.

3.2. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, with the proviso that the change enters into force simultaneously with its appearance on the Website. The change does not unfavorably affect the purchase price of products already ordered.

3.3. If, despite all the diligence of the Service Provider, an incorrect price appears on the Website interface, with particular regard to an obviously erroneous price, e.g. one that differs significantly from the well-known, generally accepted or estimated price of the product, or a “0” HUF or “1” HUF price appearing due to a system error, then the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, upon knowledge of which the Customer may withdraw from their intention to purchase.

3.4. The Service Provider accepts the order from the Customer through its Website; completing all fields relating to the Customer’s data in full is required for the order. (If the Customer fills in any field incorrectly or incompletely, they receive an error message from the Service Provider.) The Service Provider bears no liability whatsoever for delivery delay or other problem or error attributable to order data provided incorrectly and/or inaccurately by the Customer. The Customer can place the selected products into their Cart by using the “Add to cart” button found on the page presenting the detailed data of the product, which appears after clicking on the individual products. The contents of the Cart can be viewed and modified after clicking on the bag icon located on the right side of the Website, where the desired quantity of the individual products can be set, and the contents of the Cart can be deleted. Once the Customer has finalized the contents of the Cart, they can provide the billing and delivery data by clicking on the “Checkout” label. After this, the purchase can take place by bank card payment.

3.5. Orders are processed on business days between 8.00 and 21:00. Placing an order is also possible outside the times designated for order processing; if it takes place after the end of working hours, it will be processed on the following day. The general performance deadline is 1–8 business days counted from the confirmation. In a case differing from this, the Service Provider notifies the Buyer in the form of an e-mail. The images displayed on the products’ data sheets may differ from reality; in certain cases they serve as illustrations. We reserve the right to reject orders that have already been confirmed, in part or in full. Partial performance may take place only after consultation with the person placing the order! In the case of a full rejection of the order, the purchase price of the product transferred in advance is refunded to the sender of the amount.

4. Right of withdrawal

Right of withdrawal

The consumer is entitled to the 14-day right of withdrawal, counted from the day of receipt, in accordance with the relevant regulations of the European Union.

Important! The right of withdrawal can be exercised only if:

  • the original packaging or protective film of the product has not been removed,
  • the product is unused and undamaged,
  • the buyer indicates the intention to withdraw in a clear, written declaration (e.g. by email: info@hongthai.hu).

Since the Hong Thai inhaler is a product with sealed packaging for health-protection and hygiene reasons, which cannot be returned after opening, the right of withdrawal cannot be exercised on it. Therefore, returning the product is not possible if it has already been opened.

Following the notification of withdrawal, the product must be returned to the Service Provider’s return address within 14 days: Hong Thai Hungary, 2370 Dabas, Bartók Béla út 68., Hungary (not to the registered seat). The cost of the return is borne by the buyer. We are not able to accept a package returned by cash on delivery.

We refund the amount due without delay following the return of the product, but at the latest within 14 days, by the same payment method by which the purchase took place.

5. Binding nature of the offer, confirmation

5.1. The Service Provider confirms the arrival of the offer (order) sent by the Customer to the Customer without delay, by way of an automatic confirmation e-mail, at the latest within 48 hours; this confirmation e-mail contains the data provided by the Customer during the purchase (e.g. billing and delivery information), the order identifier, the date of the order, the list of items belonging to the ordered product, their quantity, the price of the product, the delivery cost, and the final amount payable. This confirmation email solely informs the Customer that their order has arrived at the Service Provider.

5.2. The Customer is released from the binding nature of the offer if, without delay, that is, within 48 hours, they do not receive from the Service Provider the separate confirmation e-mail relating to their sent order.

5.3. If the Customer has already sent their order to the Service Provider and notices an error with regard to the data appearing in the confirmation e-mail, they must indicate it to the Service Provider within 1 day.

5.4. The order qualifies as a contract concluded by electronic means, to which the provisions of Act V of 2013 on the Civil Code, and Act CVIII of 2001 on certain issues of electronic commerce services and information society services are applicable. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the undertaking, and keeps in mind the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

6. Delivery and payment terms

6.1. The Service Provider delivers the ordered goods to the home according to the terms readable on the Delivery and Payment page. The Service Provider reserves the right to change the delivery fee, with the proviso that the change enters into force simultaneously with its appearance on the Website. The change does not affect the purchase price of products already ordered.

6.2. The Service Provider performs the services ordered on the Website at the location appearing in the order confirmation sent to the Customer by e-mail.

6.3. The Customer can obtain information about the payment methods and receipt options provided by the Service Provider on the Payment and Delivery page.

6.4. Payment is made by bank card, via the secure payment interface of Stripe (Stripe Payments Europe, Limited, Ireland). The Service Provider does not see or store bank card details; these are handled directly by Stripe.

7. Liability

7.1. The information found on the Website has been placed there in good faith; however, it serves exclusively an informational purpose, and the Service Provider assumes no liability for the accuracy or completeness of the information.

7.2. The Customer may use the Website exclusively at their own risk, and accepts that the Service Provider assumes no liability for the pecuniary and non-pecuniary damages arising during use, beyond liability for a breach of contract caused intentionally, by gross negligence, or by a crime, as well as one harming life, bodily integrity, or health.

7.3. The Service Provider excludes all liability for the conduct exhibited by users of the Website. The Customer is fully and exclusively liable for their own conduct; in such a case the Service Provider fully cooperates with the acting authorities in order to uncover the infringements.

7.4. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider assumes no liability for the data protection practices and other activity of these service providers.

7.5. The Service Provider is entitled, but not obliged, to check the content possibly made available by Customers during the use of the Website, and, with regard to the published content, the Service Provider is entitled, but not obliged, to search for signs indicating the pursuit of unlawful activity.

7.6. Due to the global nature of the Internet, the Customer accepts that during the use of the Website they act taking into account also the provisions of the relevant national laws. If any activity connected with the use of the Website is not permitted under the law of the Customer’s state, the liability for the use is borne exclusively by the Customer.

7.7. If the Customer notices objectionable content on the Website, they are obliged to indicate it to the Service Provider without delay. If the Service Provider, in the course of its good-faith procedure, finds the indication well-founded, it is entitled to immediately delete the information or to modify it.

7.8. The Service Provider assumes no liability for pecuniary or personal damages arising from the improper or non-careful use of the products.

8. Copyright

8.1. The Website is under copyright protection. The Service Provider is the copyright holder or the authorized user of all content displayed on the Website, as well as during the provision of the services available through the Website: of any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Website interface, the software and other solutions used, the idea, and the implementation).

8.2. Saving or printing the content of the Website, as well as its individual parts, onto a physical or other data medium is permitted for the purpose of private use, or in the case of the prior written consent of the Service Provider. Use beyond private use – for example, storage in a database, passing on, making public or downloadable, placing on the market – is possible exclusively with the prior written permission of the Service Provider.

8.3. Beyond the rights expressly defined in these GTC, neither the use of the Website nor any provision of the GTC grants the Customer any right to any use or exploitation of any trade name or trademark appearing on the Website interface. Beyond the display associated with the intended use of the Website, the temporary reproduction necessary for this, and the making of private copies, these intellectual creations may not be used or exploited in any other form without the prior written permission of the Service Provider.

9. Data management

The Service Provider manages personal data in accordance with the effective GDPR and Hungarian laws. A detailed notice is available in the Data Management Notice on the www.hongthai.hu page.

10. Complaint handling and enforcement of rights

In the event of a complaint, you can get in touch with us at the following contact details:

We investigate the complaint within 30 days and respond in writing. If it is not possible to reach an agreement, you can turn to:

  • The Budapest Békéltető Testület (Budapest Arbitration Board): 1016 Budapest, Krisztina krt. 99. 3rd floor 310. E-mail: bekelteto.testulet@bkik.hu
  • The EU online dispute resolution platform: https://ec.europa.eu/odr

11. Other provisions

11.1. The security level of the hongthai.hu webshop is adequate; its use does not pose a risk; however, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, install the security updates of the operating system. Purchasing on the Website presumes on the part of the Customer knowledge of the technical and technological limitations of the Internet and acceptance of the possibilities of error inherent in the technology.

11.2. The Service Provider is entitled to unilaterally modify the terms of these GTC. The modified GTC enters into force upon publication on the Website and applies to orders placed after its entry into force. Orders already placed are governed by the GTC in force at the time of the order.

12. Safety Instructions for the Hong Thai Herbal Inhaler

  • Keep out of reach of children. This product is not suitable for children under 6 years of age. The inhalers must be stored safely to prevent accidental swallowing or improper use.
  • Avoid contact with the eyes and open wounds. The inhaler contains strong herbal oils that may cause irritation. If contact occurs, rinse thoroughly with water.
  • Do not swallow. The product is made exclusively for external use. Swallowing can be dangerous.
  • Use with caution if you have respiratory problems. Those who suffer from asthma, sinusitis, or other respiratory problems should consult a doctor before use.
  • Stop using it if you experience discomfort. If you experience any negative reaction, such as dizziness, headache, or skin irritation, stop using it immediately and consult a doctor.
  • Consult a doctor before use during pregnancy. Since comprehensive safety data are not available, pregnant women should seek medical advice before use.
  • Do not use it if you are allergic to any of the ingredients. In order to avoid allergic reactions, the use of the product is prohibited if you have a known sensitivity to any ingredient.
  • Store it properly. Keep the inhaler in a cool, dry place, away from direct sunlight and moisture. Make sure that the cap closes tightly when not in use.

Should any problems arise with the product during application, please write to us at the info@hongthai.hu address!

Warranty for defects, product warranty and guarantee

The following information is based on the model notice set out in Annex 3 to Government Decree 45/2014 (II. 26.).

1. Warranty for defects (kellékszavatosság)

When can you exercise your right to warranty for defects? In the event of defective performance by the Service Provider (Clean Code Soft Kft.), you may enforce a warranty-for-defects claim against the business in accordance with the rules of the Hungarian Civil Code.

What rights do you have under a warranty-for-defects claim? At your choice, you may make the following warranty-for-defects claims: you may request repair or replacement, unless fulfilling the claim you have chosen is impossible or would involve disproportionate additional cost for the business compared with fulfilling another claim. If you did not or could not request repair or replacement, you may request a proportionate reduction of the consideration, or you may have the defect repaired at the business’s expense, or by another party, or — as a last resort — you may withdraw from the contract. In the case of a contract between a consumer and a business for the sale of goods qualifying as movable property, in exercising your warranty-for-defects rights you may not repair the defect yourself, nor have it repaired by another party, at the business’s expense. You may switch from your chosen warranty-for-defects right to another; however, you bear the cost of the switch, unless it was justified or the business gave cause for it.

Within what deadline can you enforce your warranty-for-defects claim? You are obliged to report the defect immediately after its discovery, but no later than within two months of discovering it. At the same time, we draw your attention to the fact that you may no longer enforce your warranty-for-defects rights beyond the two-year limitation period counted from performance of the contract.

Against whom can you enforce your warranty-for-defects claim? You may enforce your warranty-for-defects claim against the business.

What other conditions apply to enforcing your warranty-for-defects rights? Within one year of performance, there is no condition for enforcing your warranty-for-defects claim other than reporting the defect, provided you prove that the product or service was supplied by Clean Code Soft Kft. After one year from performance, however, you are obliged to prove that the defect you identified already existed at the time of performance.

2. Product warranty (termékszavatosság)

When can you exercise your right to a product warranty? In the event of a defect in a movable item (product), you may — at your choice — enforce the right defined in point 1 or a product-warranty claim, in accordance with the rules of the Hungarian Civil Code.

What rights do you have under a product-warranty claim? As a product-warranty claim, you may request repair or replacement of the defective product.

Against whom can you enforce your product-warranty claim? You may exercise your product-warranty rights against the manufacturer or distributor of the product (together: the manufacturer).

When is a product considered defective? A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

Within what deadline can you enforce your product-warranty claim? You may enforce your product-warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline you lose this right.

What burden of proof applies, and when is the manufacturer released? When enforcing a product-warranty claim, you must prove that the product defect existed at the time the product was placed on the market by the manufacturer. The manufacturer is released from its product-warranty obligation only if it can prove that:

  • it did not manufacture or place the product on the market in the course of its business activity, or
  • the defect was not recognisable according to the state of science and technology at the time it was placed on the market, or
  • the defect of the product results from the application of legislation or a mandatory official requirement.

It is sufficient for the manufacturer to prove one ground for release. We draw your attention to the fact that, for the same defect, you may enforce a warranty-for-defects claim against the business and a product-warranty claim against the manufacturer at the same time, in parallel. If your product-warranty claim is successfully enforced, you may thereafter enforce your warranty-for-defects claim in respect of the replaced product or the repaired part only against the manufacturer.

3. Guarantee (jótállás)

Mandatory guarantee applies to new durable consumer goods under Government Decree 151/2003 (IX. 22.). The product sold in the webshop (an aromatherapy inhaler) does not qualify as a durable consumer good, so no mandatory guarantee applies to it, and the Service Provider does not offer a voluntary guarantee either. The above does not affect your warranty-for-defects and product-warranty rights.

Budapest, 2 July 2026